Frequently asked questions - FAQ
Frequently asked questions
Do children on helicopter flights cost the same as adults?
Children up to their second birthday may fly on the lap of an adult and are therefore free of charge. By law, children from the age of 2 need their own seat and cost the same as adults.
Do you fly all year round, even in winter?
Yes, we operate all year round. Every season has its own special charm. You can choose your favorite season for the flight.
How can I pay for my helicopter flight?
You can pay for our helicopter flights, vouchers & store items online on account or by card. Cash payment is also possible on site.
We accept the following means of payment:
- Postcard
- Visa
- Mastercard
- EC debit card
- Twint
Please note that flights must always be paid for before departure.
How do I book a helicopter flight?
Website: on the respective page of our sightseeing flights you can choose whether you would like to order a voucher or book an appointment directly.
If you already have a voucher for a single seat, click on"Free seats" via the helicopter symbol at the top left. There you will find the available seats on our sightseeing flights on Saturdays (from Grenchen) and Sundays (from Belp).
Telephone: You are welcome to call us on 031 819 60 30. Our office is open seven days a week. We will be happy to advise you.
By e-mail: Please send us an e-mail with your reservation request to info@mountainflyers.ch.
How does a helicopter actually work?
The helicopter is a complex aircraft. The lift force that allows the helicopter to rise into the air is generated by the horizontally rotating rotor blades, which are moved by an engine. The helicopter uses the rotor to generate lift that makes it fly upwards.
How does check-in work?
After you have paid or handed in your voucher at our office, your pilot will meet you. He will accompany you to the helicopter. You are welcome to take photos. You may also bring accompanying persons with you to photograph or film you in front of the helicopter and during take-off. Please follow the instructions of the staff, as you will be within the airport security zone during this time. Smoking in the hangar and the outdoor area with terrace is strictly prohibited.
Your pilot will inform you about the most important rules of conduct around the helicopter and about the functions of the doors, seat belts and headsets. You will then take your seat in the helicopter so that the flight can begin.
How far in advance do I have to book a helicopter flight?
We recommend booking one to two weeks in advance. Reservations can of course also be made at shorter notice. With shorter lead times, it is possible that our helicopters are already occupied. Weekends are particularly busy.
How long is the delivery time for vouchers?
You can print our vouchers immediately after ordering (payment by invoice or online by card). There is therefore no delivery time. You don't want to or can't print the voucher? Contact us - we will send you the voucher by A Mail so that it arrives the following day.
I only want to fly in good weather - what are the weather conditions?
We make unforgettable experiences possible - good weather is an important prerequisite for this. We will call you on the day of the flight (a few hours before the flight) to inform you about the weather conditions. Together with you, we decide whether the flight will take place or not.
Is there a weight limit for helicopter flights?
Yes, there is a maximum take-off weight for each helicopter type, which must not be exceeded. Factors such as the number of passengers, fuel quantity, air temperature, performance and flight time etc. must be taken into account. The pilot is legally obliged to draw up a so-called "load manifest" before the flight. This includes the individual weights of all passengers. When making a reservation for a helicopter flight, we therefore ask for the weights of the passengers and reserve the right to refer to a correspondingly larger and more powerful helicopter if the maximum take-off weight is exceeded. For calculations of specific constellations, please contact us directly.
For the Robinson R22 (only used for trial flights and training) a limit of 95 kg per person applies.
Under what conditions do group flights take place?
The following conditions must be met for the group flights (from Grenchen on Saturdays and from Belp on Sundays) to take place:
- all seats in the helicopter are occupied and paid for
- the meteorological conditions are right
If not all helicopter seats are occupied, the flight will be postponed to a subsequent weekend (Saturday or Sunday) of your choice.
What do I need to consider in terms of clothing?
In principle, the outside temperature can be used as a guide. Our helicopters are of course heated. In addition, each helicopter has enough storage space to take a jacket with you if necessary. We recommend closed shoes.
For flights with glacier landings, mountain or hiking boots and warm, windproof clothing are required.
What is important during the flight?
During the sightseeing flight, you can talk to the pilot via your headset. Make sure that your microphone is positioned close to your mouth. On exclusive sightseeing flights, the route can be adapted according to your wishes, provided this is within the time frame. Photos may of course be taken during the flight.
Unlike an airplane, a helicopter can land almost anywhere. Many sightseeing flights include a stopover in the mountains or at a restaurant. A stopover is always possible on exclusive sightseeing flights lasting 45 minutes or more.
Further information can be found in our passenger briefing.
What must be observed after landing?
After landing, the pilot stops the helicopter's engine and lets the rotor spin out. Please wait strapped into the helicopter until the pilot gets out and opens the doors for you or instructs you to open the doors yourself. Your pilot will then accompany you back to our office.